Please read these Terms & Conditions carefully before using the Wudhouse website or placing an order with us. By accessing or using this website, or by purchasing any product through it, you agree to be bound by these Terms & Conditions and the policies referred to in them.
If you do not agree with these Terms & Conditions, please do not use this website or place an order through it.
In these Terms & Conditions, “Wudhouse,” “we,” “us,” or “our” refers to Wudhouse, and “you” or “your” refers to the person accessing the website or purchasing our products.
Wudhouse is a modern furniture brand specialising in sofas and other furniture designed for contemporary homes.
Our products may be available in standard configurations as well as with selected customisation options, including fabrics, colours, dimensions and finishes, depending on the product.
Because furniture is made using natural and textile-based materials and may involve handcrafted processes, minor variations in colour, texture, grain, finish and appearance may occur. Such variations may not constitute a defect.
We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colours, materials and other information displayed on the website are accurate and up to date.
However, colours may appear differently depending on your screen, device and lighting conditions. Product photographs are intended to represent the product and may not always reproduce its exact colour, texture or finish.
Dimensions displayed on the website may have reasonable manufacturing tolerances.
Products displayed on the website may be subject to availability.
We reserve the right to modify, discontinue or temporarily suspend the availability of any product without prior notice.
If we are unable to fulfil an order that you have placed, we will communicate the same and process the applicable refund or alternative arrangement.
All product prices displayed on the website are subject to applicable taxes and other charges, as indicated during checkout or communicated to you before order confirmation.
Wudhouse reserves the right to correct pricing, product or specification errors where they occur.
Certain Wudhouse products may be customised based on the options selected by you.
Once a customised order has been confirmed and production has commenced, changes, cancellations or returns may be subject to restrictions because the product is being made specifically according to your requirements.
Any applicable cancellation, modification, return or refund terms for customised products will be communicated before or at the time of order confirmation.
Placing an order through the website constitutes a request to purchase the selected product.
An order will be considered confirmed only after Wudhouse has accepted the order and, where applicable, received the required payment or advance payment.
We reserve the right to decline or cancel an order in circumstances including product unavailability, pricing or listing errors, inability to fulfil the order, or other circumstances that prevent us from completing the transaction.
If an order is cancelled by us after payment has been received, the applicable amount will be refunded through the appropriate payment method.
We believe furniture should work with your home rather than the other way around.
Where customisation is offered, you may be able to select from options such as:
Fabric
Colour
Dimensions
Finish
Other product-specific specifications
The customisation options available will depend on the individual product.
Customisation requests outside the options displayed on the website may be subject to additional confirmation, pricing and production requirements.
Once a custom order has been approved for production, modifications may not be possible.
Delivery timelines displayed or communicated by Wudhouse are estimates and may vary depending on the product, customisation, production schedule, location, logistics and other circumstances.
We will make reasonable efforts to deliver your order within the communicated timeframe.
Delays caused by circumstances beyond our reasonable control will not be considered a breach of these Terms & Conditions.
You are responsible for ensuring that the delivery location is accessible and suitable for receiving the ordered furniture.
Any specific requirements relating to building access, stairs, lifts, narrow entrances or other site conditions should be communicated to Wudhouse before delivery.
Additional delivery or handling requirements arising from site conditions may be subject to additional charges where applicable.
You should inspect the product at the time of delivery and notify Wudhouse as soon as reasonably possible if you notice any visible damage or issue.
Where required, we may request photographs, videos or other information to assess a reported issue.
Nothing in these Terms & Conditions is intended to limit any rights or remedies available to you under applicable law.
Returns, cancellations, exchanges and refunds are subject to Wudhouse’s applicable Return & Refund Policy.
Products made or customised specifically according to a customer’s requirements may be subject to different cancellation, return or refund conditions.
Before placing an order for a customised product, customers should review the applicable terms communicated by Wudhouse.
Where a refund is approved, it will be processed using the applicable payment method and within the timeframe communicated by Wudhouse.
You agree to use this website only for lawful purposes.
You must not:
Use the website in violation of any applicable law or regulation.
Attempt to interfere with or disrupt the website or its functionality.
Gain or attempt to gain unauthorised access to any part of the website or its systems.
Copy, reproduce, distribute or commercially exploit website content without our written permission.
Use the website to transmit spam, malicious code or other harmful material.
Use the website in a manner that may damage Wudhouse, its users or its reputation.
All content appearing on this website, including but not limited to:
Wudhouse name and logo
Product names
Product photographs
Furniture designs and visual representations
Text and written content
Graphics
Illustrations
Website layouts
Videos
Brand elements
Other original materials
is owned by or licensed to Wudhouse unless otherwise stated.
You may view and use the website for your personal, non-commercial purposes.
You may not copy, reproduce, modify, distribute, publish, sell, licence or commercially exploit any Wudhouse content without our prior written permission.
Unauthorised use of our intellectual property may violate applicable intellectual property laws.
If you submit photographs, reviews, testimonials, comments, feedback or other content to Wudhouse through the website or our communication channels, you confirm that you have the right to provide that content.
By submitting such content, you grant Wudhouse a non-exclusive, royalty-free right to use, reproduce, display and publish the content for legitimate business, marketing and communication purposes, subject to applicable law.
You remain responsible for the content you submit.
Wudhouse reserves the right to remove content that it reasonably considers unlawful, misleading, offensive, inappropriate or otherwise unsuitable.
The website may contain links to third-party websites, payment providers, social media platforms or other services.
These third-party services are operated independently of Wudhouse. We do not control and are not responsible for their content, availability, security, privacy practices or terms.
Your use of third-party services is subject to the terms and policies of those third parties.
We aim to keep the Wudhouse website accurate, secure and available.
However, we do not guarantee that the website will always be uninterrupted, error-free, secure or available at all times.
Website content, product information, features and functionality may occasionally be modified, suspended or unavailable due to maintenance, technical issues or circumstances beyond our reasonable control.
To the extent permitted by applicable law, the website and its content are provided on an “as available” basis.
While we make reasonable efforts to maintain accurate information, we do not guarantee that all information on the website will always be complete, accurate, current or free from errors.
We also do not guarantee that the website will be free from interruptions, technical problems or harmful components.
Nothing in these Terms & Conditions excludes or limits any consumer rights or legal protections that cannot lawfully be excluded or limited under applicable law.
To the maximum extent permitted by applicable law, Wudhouse will not be liable for indirect, incidental, special or consequential losses arising from your use of the website or products purchased through it.
Where liability cannot legally be excluded, Wudhouse’s liability will be limited to the extent permitted under applicable law.
Nothing in these Terms & Conditions is intended to exclude liability that cannot legally be excluded or restricted.
You agree, to the extent permitted by applicable law, to indemnify and hold harmless Wudhouse and its directors, employees, contractors, agents and service providers from claims, losses, damages, liabilities and reasonable expenses arising from:
Your violation of these Terms & Conditions;
Your unlawful use of the website;
Your misuse of our products or website content; or
Your violation of another person’s rights.
This provision will survive termination of your use of the website to the extent permitted by law.
Your use of the website may involve the collection and processing of personal information.
Our handling of personal information is governed by our Privacy Policy, which forms part of these Terms & Conditions by reference.
Please review our Privacy Policy to understand how we collect, use and protect your information.
Wudhouse will not be considered in breach of these Terms & Conditions or responsible for delays caused by circumstances beyond our reasonable control.
Such circumstances may include natural disasters, fire, flood, severe weather, war, civil disturbance, government restrictions, strikes, transportation disruptions, supply-chain disruptions, technical failures or other events beyond our reasonable control.
Wudhouse may update or modify these Terms & Conditions from time to time.
Any updated version will be published on this website with the revised effective or updated date.
Your continued use of the website after such changes are published constitutes acceptance of the updated Terms & Conditions, to the extent permitted by applicable law.
We encourage you to review this page periodically.
Wudhouse may restrict or terminate your access to the website where we reasonably believe that you have violated these Terms & Conditions or applicable law.
Termination of website access will not affect rights or obligations that have already arisen before termination.
These Terms & Conditions shall be governed by the laws applicable in India.
Subject to applicable law, courts having jurisdiction in Bengaluru, Karnataka shall have jurisdiction over disputes arising from or relating to these Terms & Conditions or your use of the website.
Nothing in this clause limits any mandatory consumer rights or remedies available to you under applicable law.
These Terms & Conditions, together with the Privacy Policy, Return & Refund Policy and any other policies expressly incorporated into them, constitute the agreement governing your use of the Wudhouse website and your purchase of products through it, except where a separate written agreement applies.
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to remain in effect to the extent permitted by law.
The failure of Wudhouse to enforce any provision of these Terms & Conditions will not constitute a waiver of that provision.
At Wudhouse, we respect your privacy and value the trust you place in us. This Privacy Policy explains how we collect, use, store and share information when you visit our website, enquire about our products, place an order, request customisation, visit our studio or otherwise communicate with us.
By using the Wudhouse website or providing your information to us, you acknowledge that you have read and understood this Privacy Policy.
We may collect information that you provide directly to us as well as certain information that is collected automatically when you use our website.
Depending on how you interact with Wudhouse, we may collect your:
Name
Email address
Mobile or phone number
Billing address
Delivery address
City
State
Pincode
Country
We may collect this information when you submit an enquiry, request a quotation, create an account, place an order, request customisation or contact us.
When you purchase a product from us, we may collect information required to process and fulfil your order, including:
Customer name
Billing information
Delivery address
Order details
Product selections
Customisation selections
Payment status
Transaction or order reference information
We do not intend to store your complete credit/debit card number, CVV or card expiry details on our own systems when payment is processed through a third-party payment provider. Payment information may be collected and processed directly by the relevant payment service provider in accordance with its own privacy and security practices.
When you contact Wudhouse through our website, email, phone, WhatsApp, social media or other communication channels, we may collect the information you provide.
This may include your furniture requirements, preferred dimensions, fabric or colour preferences, customisation requirements, delivery location and other information necessary to respond to your enquiry.
If you submit a review, testimonial, photograph, comment, feedback or other content to Wudhouse, we may collect and use that information in accordance with this Privacy Policy and our Terms & Conditions.
When you visit our website, certain technical and usage information may be collected automatically.
This may include:
IP address
Browser type and version
Device type
Operating system
Pages visited
Time spent on pages
Website interactions
Referring website or source
Approximate location derived from technical information
Other technical or usage information
We may use cookies, analytics tools, pixels, tags and similar technologies to understand how visitors use our website and to improve its performance and user experience.
We may collect information directly from you when you:
Submit an enquiry
Request a quotation
Place an order
Create or use an account
Contact us by phone, email or WhatsApp
Request product information
Request customisation
Subscribe to communications
Submit feedback or a review
Interact with us through social media
We may use technologies such as cookies, analytics tools and similar technologies to understand website usage and improve our services.
Where enabled, this may include services such as Google Analytics or other analytics platforms.
We may receive limited information from third parties when you interact with Wudhouse through integrated services such as social media platforms, payment providers, advertising platforms, analytics services or other technology providers.
The information we receive depends on the relevant service and your settings with that third party.
We may use the information we collect for the following purposes:
We may use your information to process your order, confirm your purchase, manufacture or customise your furniture, arrange delivery, coordinate installation where applicable and provide order updates.
We use your information to respond to questions, quotation requests, customisation requests and other enquiries.
Where you request customised furniture, we may use the information you provide to understand and fulfil your requirements, including dimensions, fabrics, colours, finishes and other product specifications.
We may analyse customer interactions and website usage to improve our products, customisation options, website experience, customer service, manufacturing processes and delivery experience.
We may contact you regarding your orders, payments, deliveries, customisation, enquiries, appointments, consultations, customer service or important changes to our services or policies.
Where permitted by applicable law, we may use your information to send communications about new products, collections, Wudhouse updates, studio experiences, offers or promotions.
You may opt out of marketing communications at any time.
Opting out of marketing communications will not prevent us from sending essential transactional or service-related communications concerning your orders or interactions with us.
We may use information to detect, investigate and prevent fraud, abuse, unauthorised access, security incidents and other activities that may harm Wudhouse, our customers or our website.
We may process or disclose information where required or permitted by applicable law, regulation, legal process or lawful government request.
We do not sell your personal information as a product.
We may share information with trusted third parties where reasonably necessary to operate our business and provide our products and services.
These may include:
Payment providers may process payment-related information to complete transactions.
We may provide relevant customer information to delivery, logistics and installation partners so that your furniture can be delivered and, where applicable, installed.
We may share relevant information with service providers that assist us with:
Website hosting
Website analytics
Customer communication
Email and messaging
Payment processing
Order management
Cloud storage
IT and security
Marketing and advertising
These providers may process information on our behalf and are expected to handle it in accordance with applicable requirements.
Where necessary, we may share information with professional advisors such as lawyers, accountants, auditors or other service providers.
We may disclose information where we reasonably believe disclosure is necessary to comply with applicable law, respond to lawful legal processes, protect our rights, prevent fraud or misuse, or protect the safety of our customers, employees or others.
If Wudhouse is involved in a merger, acquisition, restructuring, sale of assets or similar business transaction, relevant information may be transferred as part of that transaction, subject to applicable law.
Cookies are small text files that websites may store on your device when you visit them. They help websites remember information, support functionality, understand how visitors use the website and improve the overall browsing experience.
Wudhouse uses cookies and similar technologies on its website for purposes such as improving website functionality, understanding website usage, analysing performance and, where applicable, supporting marketing and advertising activities.
Depending on how you use our website and the services enabled on it, cookies and similar technologies may be used to:
Remember your preferences and settings;
Enable essential website functionality;
Understand how visitors navigate and interact with our website;
Analyse website performance and usage;
Improve our website, products and customer experience;
Measure the effectiveness of our marketing and advertising activities; and
Support relevant communications and advertising where applicable.
Some cookies may be placed by third-party service providers that perform services on our behalf, such as analytics, advertising, payment, social media or other website functionality.
You can manage, block or delete cookies through your browser settings. You may also be presented with cookie preference options on our website where applicable.
Please note that disabling or blocking certain cookies may affect the functionality, performance or availability of some features of the Wudhouse website.
Some third-party services integrated into our website may use their own cookies or similar technologies. These third parties may collect information about your interaction with their services in accordance with their respective privacy policies.
Wudhouse does not control the cookies or tracking technologies used independently by third-party websites or services.
If you have opted to receive marketing communications from Wudhouse, we may contact you by email, SMS, WhatsApp or other available communication channels, where permitted by applicable law.
You may opt out of promotional communications at any time by:
Using the unsubscribe option provided in an email, where available;
Contacting Wudhouse using the contact details provided on this website; or
Following the opt-out instructions included in the relevant communication.
Even after opting out of marketing communications, we may continue to send essential communications relating to orders, payments, deliveries, customer service or other transactions.
We take reasonable measures to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.
However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.
While we take reasonable precautions to protect your information, we cannot guarantee absolute security of information transmitted to or stored by us.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing services, resolving disputes, maintaining business and transaction records, complying with legal obligations and protecting our legitimate interests.
The period for which information is retained may vary depending on the type of information and the reason it was collected.
Where information is no longer required, we may delete, anonymise or otherwise dispose of it in accordance with applicable law.
Subject to applicable law, you may have rights regarding your personal information, including the right to:
Request information about personal data we process about you;
Request correction of inaccurate or incomplete information;
Request deletion or erasure where applicable;
Withdraw consent where processing is based on consent;
Opt out of marketing communications; and
Raise a grievance regarding the processing of your personal information.
To exercise an applicable right or raise a privacy-related concern, please contact us using the contact details provided on this website.
Our website and services are primarily intended for adults purchasing or enquiring about furniture.
We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the situation and take appropriate action.
If you have a question, concern or complaint regarding the way Wudhouse handles your personal information, you may contact our designated grievance officer using the details below.
Grievance Officer / Privacy Contact
Name: Irfanul Haque
Wudhouse
#9, 3rd Cross Road, Janakiram Layout,
Ashwath Nagar, HBR Layout,
Bengaluru, Karnataka – 560077, India
Phone: +91 63633 68936
Email: hello@wudhouse.in
We will review and respond to privacy-related concerns in accordance with applicable law.
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, services or applicable legal requirements.
When we make changes, we will update the “Last Updated” date at the beginning of this Privacy Policy.
Where required by applicable law, we will provide additional notice of material changes.
We encourage you to review this Privacy Policy periodically.
